Privacy Policy for Sparkwave Innovation Limited

This privacy policy sets out how Sparkwave Innovation Limited company (Address: 71-75, SHELTON STREET LONDON, WC2H 9JQ) and its affiliated entities use and protect any information that you give us when you use this service and our online platforms and mobile apps. We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this service, then you can be assured that it will only be used in accordance with this privacy statement. We may change this policy from time to time by updating this page.

What we collect

We may collect the following information:

  • Name.
  • Contact information including email address.
  • Demographic information such as zip code, postal code, preferences, and interests.
  • Other information relevant to customer surveys and/or offers.
  • Video of user
  • Image of user

What we do with the information we gather

We require this information to provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.

  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address and contact number, which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, or mail. We may use the information to customize the service according to your interests.
  • When using our app to create a thumbnail of a video uploaded by the user, we may collect certain data including but not limited to the video file itself, metadata associated with the video, and information about the device used to access the app. This data is solely used for the purpose of generating the thumbnail and enhancing the user experience. We do not share this information with third parties.

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive or your device. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our service in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better service, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the service.

Links to other services

Our service may contain links to other services of interest. However, once you have used these links to leave our site, you should note that we do not have any control over those linked service. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to each service visited.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • Whenever you are asked to fill in a form on the service, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.
  • If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at contact@sparkwaveinnovation.com

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting.

If you believe that any information we are holding on you is incorrect or incomplete, please email us at contact@sparkwaveinnovation.com. We will correct any information found to be incorrect.